Yes! At SPINASIS™, we proudly provide worldwide shipping to over 200 countries and islands. Our goal is to deliver exceptional value and outstanding online service—no matter where you are.
All orders are shipped from our warehouses in Australia or Asia, depending on your location and the products ordered.
Packages sent from our Australian warehouse are shipped via Australia Post.
Absolutely. We offer free global shipping to most countries.
However, a few regions may be excluded due to shipping restrictions. If your location happens to be one of them, we’ll inform you right away.
Please note that customs or import fees may apply depending on your country’s regulations.
By purchasing from SPINASIS™, you acknowledge that one or more packages may be shipped to you and that you are responsible for any applicable customs fees upon arrival.
Yes. Once your order is shipped, you’ll receive an email with tracking details.
If you haven’t received your tracking number within 5 business days, please contact us at support@spinasis.com.
Tracking updates may take 2–5 business days to appear in the courier’s system.
If it’s been more than 5 days since you received your tracking number and there’s still no update, please reach out to us—we’ll help you track it down.
Sometimes, due to logistical reasons, items from the same order may be shipped separately.
Don’t worry—you’ll receive all your products within the estimated delivery time, and you’ll never be charged extra shipping fees.
If you receive an incorrect, defective, or wrong-sized item, simply notify us.
We’ll issue a full refund—and you won’t need to return the product.
We currently don’t offer direct exchanges.
However, if you didn’t receive exactly what you ordered, just let us know and we’ll send you a replacement right away.
Our support team is here to help!
Email us anytime at support@spinasis.com, and we’ll do our best to assist you.